Eight Quality Management Principles.
1) Customer Focus
2) Leadership
3) Involvement of people
4) Process Approach
5) System Approach to Management
6) Continual Improvement
7) Factual Approach Of Decision Making
8) Mutually Beneficial Supplier Relationships
The 20 point format (1994 ) has been replaced the text of the standard is now organized into 5 major processes ( 2008 ).
1. Quality Management System Requirements(Section 4.0)
2. Management responsibility (Section 5.0)
3. Resource management. (Section 6.0)
4. Product Realization. (Section 7.0)
5. Measurement analysis and Improvement. (Section 8.0)
